Wine Club Membership Terms and Conditions

Brother and Sister Membership Terms and Conditions

You must be over 18 to sign up to this wine subscription. Proof of ID may be requested.

By signing up to our Brother or Sister Membership you are committing to purchasing a minimum of six bottles of William Frederick Shiraz and 12 bottles of Jack Harrison Shiraz each year, delivered in two instalments, every six months from the date you signed up.

It is expected that you will commit for a minimum of 2 years, but you can opt out at any stage without penalty.

To cancel your membership, simply send an email to megan@brockenchack.com.au. Otherwise your membership will roll over from year to year, indefinitely.

You may skip up to two non-consecutive deliveries over the course of your membership, if you encounter extenuating circumstances. Any more than this and you may forfeit your place in the Brother membership due to our limited availability.

You may not suspend your Brother/Sister membership. If you can longer continue with your membership, it can either be cancelled or switched to a Cousin or Bunch membership.

You cannot substitute the wines in the Brother/Sister set pack for other wines from our range to the same value. If you no longer wish to receive the William Frederick Shiraz you are welcome to switched to a Cousin or Bunch membership instead.

Part of your member benefits will include a 25% discount off our range of wines, with the exception of Jack Harrison Shiraz, D.E.N Reserve Cabernet Sauvignon, William Frederick Shiraz and TWH Shiraz Cabernet which you will be able to access at a set $ off discount.

Brother and Sister members will receive free delivery on all orders for the duration of your membership.

You will be reminded of your membership renewal approximately one week prior to it renewing, at which point your credit card will automatically be charged prior to your wine being dispatched.

For security reasons saved credit card details are not stored on our website or our servers. They are only retained by our payment gateway provider IntegraPay, who adhere to the strictest security protocols. Please refer to our Privacy Policy for more information.

If your credit card fails on one of your renewals, you will be given the opportunity to update your details. If we cannot reach you or you do not provide new payment details within six months, you membership may be cancelled.

A physical delivery address must be provided for your deliveries. We cannot deliver to a PO Box. Your wine will be delivered by courier and someone over the age of 18 will need to sign for the wine. If it is not possible to have someone home to receive your delivery, please supply your 'Authority to Leave' instructions clearly noting where the driver is to leave the wine (somewhere out of sight and out of the sun). It is the responsibility of the customer to supply specific/detailed instructions for a safe place in which to leave the wine. Neither the Courier, nor Tambavale Pty Ltd T/A Brockenchack will take any responsibility for wine left in the requested position that may be stolen or exposed to the elements.

Vintages of William Frederick Shiraz and Jack Harrison Shiraz will vary depending on availability. You will generally receive the same vintage for your 2 deliveries each year and move on to the next vintage the following year after it has been released in April. There may be occasion where you receive the same vintage more than twice.

Prices may be subject to change in future years but you will be notified prior to any price increases and will be given the opportunity to opt out at that time if desired.

Your vine names will be engraved after you've retained your membership for the period of at least one year.

Your every second night free at our B&Bs applies only to our members (you and a partner). If you are staying with other guests who are not members they will be required to pay for each night.

Optional Mixed Dozen add-on:

All Brother and Sister members have the opportunity to add on a seasonal mixed dozen wines with each of their deliveries. Wines in the mixed dozen pack will be a seasonal selection chosen by us and made up of four or five wins from our premium range of Chardonnay, Pinot Noir, Grenache or Cabernet Sauvignon, and the rest from our core range of Mackenzie William 1896 Riesling, On Point Pinot Grigio, Tru-Su Rose, Great Scott Sparkling Shiraz and Zip Line Shiraz.

Prices of these wines/this mixed dozen pack may be subject to change in future. You can add or remove the mixed dozen pack from your membership at any stage.

Your membership details will not be shared with any third parties, aside from those necessary to service your membership.

By signing up to this membership program you are authorising us to automatically add you to our electronic newsletter mailing list. You must remain subscribed to the ‘Wine Club Updates’ mailing list for the duration of your membership.


Cousin Membership Terms and Conditions

You must be over 18 to sign up to this wine subscription. Proof of ID may be requested.

By signing up to our premium Cousin Membership you are committing to purchasing a minimum of twelve bottles of Jack Harrison Shiraz each year, delivered in two instalments, every six months from the day you signed up.

It is expected that you will commit for a minimum of 2 years, but you can opt out at any stage without penalty.

To cancel your membership, simply send an email to megan@brockenchack.com.au. Otherwise your membership will roll over from year to year, indefinitely.

You may skip two deliveries over the course of your membership.

You may suspend your membership if required, but please note anyone on suspend will not receive the member benefits during the suspension. Member benefits will be reinstated upon reinstatement of the membership.

If you remain on suspend for longer than one year, your membership will be cancelled as we only have a limited number of places for new members to join.

Part of your member benefits will include a 20% discount off our range of wines, with the exception of Jack Harrison Shiraz, D.E.N Reserve Cabernet Sauvignon, William Frederick Shiraz and TWH Shiraz Cabernet which you will be able to access at a set $ off discount.

Cousin members will receive free delivery on all orders for the duration of your membership.

You will be reminded of your membership renewal approximately one week prior to it renewing, at which point your credit card will automatically be charged prior to your wine being dispatched.

For security reasons saved credit card details are not stored on our website or our servers. They are only retained by our payment gateway provider IntegraPay, who adhere to the strictest security protocols. Please refer to our Privacy Policy for more information.

If your credit card fails on one of your renewals, you will be given the opportunity to update your details. If we cannot reach you or you do not provide new payment details within six months, you membership may be cancelled.

A physical delivery address must be provided for your deliveries. We cannot deliver to a PO Box. Your wine will be delivered by courier and someone over the age of 18 will need to sign for the wine. If it is not possible to have someone home to receive your delivery, please supply your 'Authority to Leave' instructions clearly noting where the driver is to leave the wine (somewhere out of sight and out of the sun). It is the responsibility of the customer to supply specific/detailed instructions for a safe place in which to leave the wine. Neither the Courier, nor Tambavale Pty Ltd T/A Brockenchack will take any responsibility for wine left in the requested position that may be stolen or exposed to the elements.

Vintages of Jack Harrison Shiraz will vary depending on availability. You will generally receive the same vintage for your 2 deliveries each year and move on to the next vintage the following year after it has been released in April. There may be occasion where you receive the same vintage more than twice.

Prices may be subject to change in future years but you will be notified prior to any price increases and will be given the opportunity to opt out at that time if desired.

Optional Mixed Dozen add-on:

All Cousin members have the opportunity to add on a seasonal mixed dozen wines with each of their deliveries. Wines in the mixed dozen pack will be a seasonal selection chosen by us and made up from our core range of Mackenzie William 1896 Riesling, On Point Pinot Grigio, Tru-Su Rose, Great Scott Sparkling Shiraz and Zip Line Shiraz, as well as one or two options from our more premium range of Chardonnay, Pinot Noir, Grenache or Cabernet Sauvignon.

Prices of these wines/this mixed dozen pack may be subject to change in future. You can add or remove the mixed dozen pack from your membership at any stage.

Your membership details will not be shared with any third parties, aside from those necessary to service your membership.

By signing up to this membership program you are authorising us to automatically add you to our electronic newsletter mailing list.

You must remain subscribed to the ‘Wine Club Updates’ mailing list for the duration of your membership.


Bunch Membership Terms and Conditions

You must be over 18 to sign up to this wine subscription. Proof of ID may be requested.

Our Bunch membership is a no-commitment wine club. You can opt out/cancel at any time.

It has been designed with flexibility at the forefront, for you to tailor your wine club selections to suit your tastes and lifestyle and you’re in total control.

You choose the number of bottles in your mix; three, six, or twelve. You choose the frequency of your deliveries; every one, three, or six months. You choose the wines from our extensive range of single vineyard wines.

Three bottle packs receive complimentary shipping.

Six bottle packs receive a free seventh bottle from our core range with each delivery, as well as complimentary shipping. Our core range includes On Point Pinot Grigio, Tru-Su Rose, Mackenzie William Riesling, Zip Line Shiraz, Great Scott Sparkling Shiraz and Miss Bronte Cabernet.

Twelve bottle packs receive a free thirteenth bottle from our premium range with each delivery, as well as complimentary shipping. Our premium range includes Charli Jaye Chardonnay, Hare Hunter Pinot Noir, Megan Jane Grenache and on special occasions maybe a Jack Harrison Shiraz.

Special requests regarding your free bottle may be taken into consideration, however the free bottles included in your packs will be selected at our discretion.

Wines excluded from the free bottle offering due to their higher value and limited production, are D.E.N Reserve Cabernet, William Frederick Shiraz and TWH Shiraz Cabernet.

You can change up your wine mix before each delivery. You will be notified approximately one week prior to your next delivery, to give you an opportunity to log in and change your wine selections or update your details.

If you don’t finalise your selections prior to the cut-off date your wines will remain the same as your last delivery, or will be selected by us on your behalf.

We will automatically roll you over to new vintages.

In the instance where a wine is sold out or no longer available, we will swap out that wine I your selections with something of similar value or style.

You can increase or decrease your bottle numbers at any time, increase or decrease your delivery frequency at any time, skip a delivery when you know you'll be away, when finances are a bit stretched, or you have too much wine in the wine rack.

You can suspend and reinstate your membership at any time.

You can cancel at any time without penalty.